Sr Customer Success Manager- Manufacturing, Retail, and Hospitality

ServiceNow is seeking a Senior Customer Success Manager to lead a portfolio of customers, fostering adoption of their AI-enhanced technology. This role focuses on driving customer outcomes, ensuring adherence to impact plans, and managing critical risks within the ServiceNow ecosystem. The CSM acts as an advocate for customers, driving interactions and enhancing customer satisfaction and retention.

Requirements

• Experience integrating AI into work processes
• 4+ years of related work experience
• Creativity and project management skills
• Strategic technology industry knowledge
• Problem-solving and analytical skills
• Ability to manage multiple priorities

Benefits

• Competitive salary
• Comprehensive benefits package
• Remote work opportunity