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ServiceNow
Sr Customer Success Manager
Sr Customer Success Manager at ServiceNow, Toronto. Drive customer adoption & business outcomes using ServiceNow platform expertise. Requires 7+ yrs experience, ServiceNow certifications, AI integration knowledge & strong analytical skills.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 10, 2025
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. The Senior Customer Success Manager will act as an advocate for customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Minimum 7 years of related work experience; OR equivalent work experience.
- Creativity with comfort running projects independently.
- Improve complex issues through analysis and resolution.
- Succeed in working collaboratively.
- ServiceNow certifications
Requirements Summary
7+ years of experience, creativity, analysis and resolution skills, and ServiceNow certifications
