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ServiceNow
Sr Customer Success Manager
Join ServiceNow as a Sr Customer Success Manager in Toronto. Leverage your 7+ years of experience and ServiceNow skills to drive customer success and adoption.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
ServiceNow is seeking a Senior Customer Success Manager to act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and foster adoption of their cloud-based platform. The role involves guiding customers, troubleshooting issues, and creating new use cases. ServiceNow aims to make the world work better by connecting people, systems, and processes.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Minimum 7 years of related work experience.
- Creativity with comfort running projects independently.
- Improve complex issues through analysis and resolution.
- Work collaboratively.
- ServiceNow certifications (FD21).
Requirements Summary
7+ years of related experience. Creativity, independent project execution, and problem-solving skills are required. ServiceNow certifications (FD21) are a plus
