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Sony Interactive Entertainment
Sr. Employee Experience Technical Business Analyst
Join Sony Interactive Entertainment as a Sr. Employee Experience Technical Business Analyst in London. Leverage 5+ years of ServiceNow expertise (WSD, HRSD) to optimize employee processes. Remote-friendly role with strong stakeholder engagement.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified System Administrator
Job description
Posted on:
October 6, 2025
PlayStation is seeking a highly experienced Sr. Employee Experience Technical Business Analyst to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on the ServiceNow platform. The role involves both product ownership for Workplace Service Delivery and business leadership for Agent design, focusing on collaboration with stakeholders. The position is remote friendly, valuing initiative and a clear follow-through.
Requirements
- 8–10 years of business analysis experience
- 5+ years in ServiceNow (WSD, HRSD, Service Catalog)
- Strong functional knowledge of ServiceNow's HRSD and Incident modules
- Expertise in translating stakeholder needs into functional specs
- Familiarity with HRSD workflows and employee self-service experiences
- Comfortable working in distributed environments with tools like Zoom, Confluence, JIRA, and Miro
- Strong stakeholder engagement, facilitation, and written communication skills
- Understanding of ITIL frameworks and enterprise governance models
- ServiceNow certifications (CSA, WSD, HRSD) strongly preferred
Requirements Summary
8-10 yrs business analysis exp, 5+ yrs ServiceNow, strong HRSD & Service Catalog knowledge, and understanding of ITIL & stakeholder collaboration
