.svg)
Sony Interactive Entertainment
Sr. Employee Experience Technical Business Analyst
Join Sony Interactive Entertainment in San Diego as a Sr. Employee Experience Technical Business Analyst. Leverage your 5+ years of ServiceNow expertise to optimize employee processes. Enjoy remote flexibility and benefits like medical, 401(k), and employee discounts.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
October 6, 2025
PlayStation is seeking a highly experienced Sr. Employee Experience Business Analyst to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on ServiceNow. The role involves working with stakeholders to define requirements, improving workflows, and ensuring alignment with strategic goals, requiring collaboration with both technical and business teams. This is a remote-friendly position valued for initiative and clarity.
Requirements
- 8–10 years of business analysis experience
- 5+ years in ServiceNow-centric roles
- Strong functional knowledge of ServiceNow WSD (Incident, Change, Problem, Request), HRSD, and Service Catalog
- Familiarity with HRSD workflows and employee self-service experiences
- Comfortable working in distributed, remote environments
- Strong stakeholder engagement and written communication skills
- Understanding of ITIL frameworks and enterprise governance models
Benefits
- medical
- dental
- vision
- matching 401(k)
- paid time off
- wellness program
- employee discounts for Sony products
- bonus package
Requirements Summary
8-10 yrs exp. ServiceNow req. Strong ServiceNow WSD/HRSD knowledge. Distributed remote work req
Apply now
San Diego
|
California
United States
Senior
Hybrid
Full Time
144200-216200 USD/year
