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Sony Interactive Entertainment
Sr. Employee Experience Technical Business Analyst
Join Sony Interactive Entertainment in London as a Sr. Employee Experience Technical Business Analyst. Leverage your 8-10 years of ServiceNow expertise to optimize employee processes. Remote-friendly role with strong stakeholder engagement.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
October 6, 2025
PlayStation is seeking a Sr. Employee Experience Business Analyst to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on the ServiceNow platform. The role involves collaborating with stakeholders, defining requirements, and ensuring successful implementation of solutions. The position is highly collaborative and remote-friendly.
Requirements
- 8–10 years of business analysis experience, with at least 5 years in ServiceNow-centric roles.
- Strong functional knowledge of ServiceNow WSD (Incident, Change, Problem, Request), HRSD, and Service Catalog.
- Familiarity with HRSD workflows and employee self-service experiences.
- Expertise in translating stakeholder needs into functional specs and agile artifacts.
- Comfortable working in distributed, remote environments using tools like Zoom, Confluence, JIRA, and Miro.
- Strong stakeholder engagement, facilitation, and written communication skills.
- Understanding of ITIL frameworks and enterprise governance models.
Requirements Summary
8-10 yrs business analysis exp. ServiceNow focused roles, knowledge of WSD, HRSD, & Service Catalog. Strong stakeholder mgmt & communication skills
