Sr Hardware Specialist

The Sr Hardware Specialist ensures the reliability, compliance, and lifecycle quality of hardware used in our clinical imaging capture ecosystem by selecting, validating, and sustaining components and configurations; investigating and resolving hardware-related issues from sites and internal stakeholders; and enabling seamless hardware–software integration across our platform.

Requirements

• 4-6 years of related experience
• (Honors) Bachelor’s degree
• Proven ability to analyze and troubleshoot complex hardware and firmware interactions with a methodical approach, combined with clear validation reports and tracking component compatibility
• Strong understanding of storage interfaces (SATA, NVMe, USB, Thunderbolt) and video I/O protocols (HDMI, SDI, DisplayPort, etc.)
• Experience with video capture devices and equipment including understanding of video technology (compression, encoding, bitrates, frames rate, etc.)
• Experience with hardware diagnostics tools (e.g., SMART, memtest, USB/PCIe analyzers), imaging tools, and log collection utilities
• Experience with Windows and Linux system configurations
• Scripting for diagnostics/automation (e.g., Bash, Python, or similar)
• Familiarity with issue tracking systems and knowledge base authoring (Jira, Confluence, ServiceNow, Zendesk, etc.)
• Familiarity with hardware lifecycle management (BOMs, EOL/EOS tracking, supplier alternates) and vendor assessments
• Exposure to networking fundamentals (wired/wireless, bandwidth/latency considerations) and endpoint security considerations
• Ability to translate complex technical details into clear, actionable guidance for non‐experts

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan