Sr Help Desk Specialist

Join a world-class team of skilled IT Operation Support Professionals who build the first line of attack for our associates for any of their IT related Support requests or issues and at the same time act as the first line of defense for tier 3 Technical Teams to give them cover for consequences resulted from new upgrades and technology push in the IT environment.

Requirements

• Strong IT professional with 3-4 years of experience in Customer Support and IT operation Support working in a 24X7 Environment in a rotational shift with a No-limit mindset.
• Bachelor's degree in Science/Technology.
• Good communication skills, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization
• Knowledge of ITIL Framework (ITIL Certified – Preferred)
• Working Experience with macOS and iOS to support apple products.
• Working Knowledge of Microsoft Intune Admin Support
• Working Knowledge of Exchange Admin – Intra ID
• Working knowledge of Service Management Ticketing Tools like ServiceNow
• Strong understanding of Windows Operating Systems
• Strong Understanding of Network concepts and troubleshooting
• Strong understanding of VPN Technologies
• Amazing problem-solving skills
• Ability to occasionally adjust work schedule to meet business needs.
• Ability to maintain Accurate technical knowledgebase, documentation, policies, and processes to a high level.

Benefits

• world-class benefits
• highly competitive compensation
• disproportionate rewards for top performers