Sr Incident Management Analyst

The Sr. Incident Management Analyst provides specialized investigation and diagnosis on high impact incidents being reported to the Service Desk. The role requires a self-starter and highly motivated individual with excellent interpersonal and customer relationship skills, strong problem-solving and technical troubleshooting skills, and ability to learn quickly in an ever-changing environment.

Requirements

• High school diploma/GED, required
• Bachelor’s Degree, preferred
• Five (5) or more years of experience in technical support environment, required
• Four (4) or more years of experience as a Desktop Support Technician or Engineer, preferred
• ITIL Foundation v3 or v4+ Certification, required
• Microsoft Certified Professional (MCP), preferred
• Microsoft Certified Desktop Support Technician (MCDST), preferred
• Microsoft Certified IT Professional (MCITP), preferred
• Laptop/Desktop hardware technician certification, preferred
• Microsoft Windows 10, or higher, operating system, required
• Microsoft Office 365, required
• ServiceNow, required
• Adobe Acrobat, preferred

Benefits

• Flexible work schedule
• Competitive salary
• Benefits may include health insurance, retirement plan, and other perks