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LeapXpert
Sr. IT Specialist
Sr. IT Specialist at LeapXpert, Sofia. Manage ITSM tickets, administer SaaS via Okta/Entra ID, support Windows/macOS/O365. ServiceNow expertise required. Innovative culture, global team, growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
October 7, 2025
Join LeapXpert, a company revolutionizing business communication by integrating consumer messaging apps with enterprise-grade security and compliance. Work on impactful projects using cutting-edge technologies alongside driven innovators from around the world.
Requirements
- Manage and prioritize ITSM ticket queues, ensuring timely resolution of incidents, service requests, and problems.
- Administer and manage access to all SaaS applications via Okta and Microsoft Entra ID (user onboarding/offboarding, group policies, SSO integrations).
- Provide hands-on support for Windows, macOS, and Office 365 environments, including other business software and SaaS applications.
Benefits
- Innovative Culture
- Impactful Work
- Global Team
- Growth Opportunities
- Award-Winning Product
Requirements Summary
5+ years of experience in IT support or system administration; Strong technical knowledge in Windows, macOS, Office 365, Teams, Slack, Okta, Microsoft Entra ID, JAMF, Intune, ServiceNow, Freshservice, Freshdesk, Jira
