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MiNDS
Sr. IT Specialist (Helpdesk)
Sr. IT Specialist (Helpdesk) at MiNDS, Sofia. Manage IT service requests, user access, and ServiceNow ITSM platform. 5+ years IT support required. Competitive salary & growth opportunities.
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
IT Asset Management
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
September 16, 2025
We are seeking a highly skilled Senior IT Specialist to support and enhance our IT operations and end-user environment. You will be responsible for managing IT service requests, administering user access, and providing expert support for various business applications.
Requirements
- Degree in Information Technology, Computer Science, or related discipline (or equivalent experience)
- 5+ years of experience in IT support or system administration
- Strong technical knowledge in OS: Windows, macOS, Collaboration tools: Office 365, Teams, Slack, Identity & Access Management: Okta, Microsoft Entra ID, Endpoint Management: JAMF, Intune, ITSM Tools: ServiceNow, Freshservice, Freshdesk, Jira
- Excellent problem-solving and analytical skills
- Strong organizational and time management abilities
- Experience with IT asset management, procurement, and vendor coordination
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Award-winning product
Requirements Summary
5+ years of IT experience, degree in IT or related field, strong technical knowledge, excellent problem-solving skills
