Sr Manager - Associate Director Support

Certify is a company that is revolutionizing the healthcare industry by streamlining access to provider data and reducing administrative and regulatory burden on healthcare organizations. We are on a mission to change how the US healthcare industry deals with provider data and are looking for a Senior Manager of Support Operations to lead the unification of our technical support and client operations teams into a single, streamlined function.

Requirements

• Seven or more years in support operations or technical operations leadership
• Direct experience rolling out automation and workflow systems
• Strong understanding of technical integrations, APIs, and SaaS platforms
• Experience working directly with customers in a support or client-facing role
• Hands-on experience with modern support platforms such as JIRA, Zendesk, ServiceNow, or Freshdesk

Benefits

• 100% of health, dental, and vision insurance premiums covered for employees
• Unlimited PTO policy with a mandatory minimum of two weeks off
• No meeting Thursdays