Sr Manager, Global IT Service Delivery Guadalajara, MX (Hybrid)

Insulet is seeking a highly motivated and performance-driven Sr Manager to lead the global IT Service Delivery team. The ideal candidate will have a proven track record of leading high-performing teams and implementing ITSM services, procedures, and tools. The role requires a strong understanding of IT support operations and service delivery best practices, as well as experience with ServiceNow and ITSM tools.

Requirements

• 8+ years of IT support experience
• 3+ years of people management experience
• Strong knowledge of ServiceNow and ITSM tools
• Experience with implementing and running Service Desk operations
• ITIL v3/v4 certification (strongly preferred)
• Experience managing global teams and vendors
• Excellent communication, analytical, and problem-solving skills
• Experience installing and troubleshooting applications across a variety of systems environments
• Customer-service oriented with a problem-solving attitude
• Ability to approach technical challenges from a business perspective

Benefits

• Hybrid working arrangements
• On-site work from an Insulet office at least three (3) days per week