Sr Manager, Global IT Service Delivery Guadalajara, MX (Hybrid)

Insulet is seeking a Sr Manager, Global IT Service Delivery to lead the global service desk operations and drive operational excellence. The successful candidate will be responsible for strategy execution, process improvement, and team leadership.

Requirements

• 8+ years IT support experience
• 3+ years people manager experience
• Strong knowledge of ServiceNow and ITSM tools
• ITIL v3/v4 certification strongly preferred
• Experience managing global teams and vendors
• Excellent communication, analytical, and problem-solving skills
• Experience installing and troubleshooting applications across a variety of systems environments
• Customer-service oriented with a problem-solving attitude

Benefits

• hybrid working arrangements
• on-site work from an Insulet office at least three (3) days per week