Sr. Manager, Global IT Support

Western Digital is seeking a Senior Manager of Global IT Support to oversee and enhance their global IT support operations, delivering modern and seamless experiences. The role focuses on automation, AI-enabled support, and agentic workflows to create a world-class employee experience, requiring a leader who blends engineering with service excellence and a focus on customer satisfaction.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field (Master’s preferred)
• 10+ years in IT support, with at least 5+ years managing global, multi-region support operations.
• ITIL v4 certification
• Certifications in DEX platforms, ServiceNow, Microsoft (Intune, M365), or automation frameworks are preferred
• Proven success in modern IT support methodologies (shift-left, automation, AI-driven support, zero-touch provisioning)
• Deep experience with ITSM platforms (ServiceNow preferred) and ITIL processes

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Flexible spending accounts
• Health savings accounts
• Employee assistance program
• Other voluntary benefit programs
• Supplemental life and AD&D
• Legal plan
• Pet insurance
• Critical illness
• Accident and hospital indemnity
• Tuition reimbursement
• Transit
• Appause Program
• Employee stock purchase plan
• Western Digital Savings 401(k) Plan