Sr. Manager Service Desk

CrowdStrike is seeking a Senior Manager, IT Services (EMEA) to lead and transform our global service delivery operations. This role will oversee our EMEA team, developing and executing long-term strategies while ensuring operational excellence in supporting CrowdStrike's rapid growth.

Requirements

• 12+ years of progressive IT experience with 5+ years in leadership roles
• Proven track record of building and leading high-performing technical teams
• Advanced knowledge of ITIL framework and service management best practices
• Strong background in leveraging ITSM and reporting platforms (ServiceNow, Jira SM, Remedy, etc.)
• Strategic thinking with the ability to translate business needs into technical solutions
• Deep understanding of enterprise IT architecture and security frameworks
• Bachelor's degree in Computer Science, Information Technology, or related field

Benefits

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work CertifiedTM across the globe