Sr. Manager, Systems Engineering

Visa is a world leader in payments and technology, with a mission to connect the world through innovative, convenient, reliable, and secure payments. As a Sr. Manager, Systems Engineering, you will manage endpoint systems, project implementation, and technical advice to global clients and processors.

Requirements

• Mentor, manage and motivate system engineers and set clear priorities to achieve department and company goals.
• Provide project management, technical advice and support to Visa' Client institutions and processors to ensure customers expectation are exceeded.
• Project Coordination and proper documentation and update of task
• Create implementation scripts for vendor’s field engineers and support team for installation and activation
• Perform installation of Linux system with the help of on-site vendor engineer remotely
• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
• Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately
• Ensure that all server deployment follow Visa security guidelines and report any non-compliance.
• Communicate and work cordially in global team with teammate from different culture and in time zone.
• Participate as a member of an on-call rotation to support multiple systems during off-hours
• From time to time flexibility to work evenings and weekends as needed
• Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule.
• Act as Inventory Record Coordinator to ensure accurate and timely update of inventory
• Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge.
• Act as lockdown coordinator to ensure all servers going into productions are locked down and pass OAC
• Act as Coordinator for centralize change and managing the request and coordinating the work between various internal group
• Act as Change Coordinator to Process, Assign and Report EAS, VMG, & VFG changes assigned to GEOIMAC
• Provide guidance for Junior Engineers on technical knowledge and processes.
• Act as Implementation Coordinator to Process, Assign and Report EAS Installation, Move and Decommission request assign to GEOIMAC
• Work with Development and 3rd Level Support to test out new Product and Patches process and document learning and feedback to EASSUP for any update required
• Help create and maintain documentation of existing and new process and procedure for BAU implementation
• Successful and on time Implementation of Simple Non Standard IMAC project that is regional or global
• Support the Director and Senior Director for Reporting and Audit Management
• Backup for GEOIMAC Director in respective time zone and PTO and Senior Director for Reporting and Audit Management
• Act as Specialist for all platform (EA, VMG, VFG). Own and work with EASSUP to ensure all PBI are resolved
• Validate projects' Monthly Billing

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program