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RELX
Sr Operational Process Analyst
Join RELX in Durban as a Sr Operational Process Analyst. Leverage ServiceNow and ITIL skills to enhance operational processes. Benefits include medical aid and retirement plans.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 14, 2025
Join LexisNexis Legal & Professional as a Sr Operational Process Analyst to drive innovation and improvements in operational processes, policies, and supporting tools. Contribute to making critical decisions and communicate with teams/management. Lead problem-solving efforts and support research/design.
Requirements
- Bachelor's degree in management information systems, systems engineering, computer science, technology or equivalent work experience
- ITIL knowledge required
- Excellent written and verbal communication skills
- Experience working with individuals/teams across multiple locations/time zones
- Experience and knowledge in change management principles, methodologies, and tools
- Experience with ServiceNow, Azure DevOps preferred
Benefits
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
Requirements Summary
Bachelor's degree in MIS, systems engineering, computer science, technology or equivalent work experience, ITIL knowledge, excellent communication skills
