Sr. Product Manager, ESM

The Sr. Product Manager for the Enterprise Service Management (ESM) platform will be part of the American Heart Association Business Technology (BT) group and work with various collaborators, and individual contributors across multiple business units, and vendors. This role will be responsible for providing strategic direction and acting as an evangelist for the ESM platform.

Requirements

• Bachelor’s degree in computer science, Software Engineering, MBA or related field or equivalent expererience.
• 5 years of relevant experience
• Program management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute. structured approaches/methodologies to business problems.
• Experience in implementing ServiceNow or Jira, CMDB and HelpDesk
• Experience in capturing user stories and converting them into sprint stories
• Experience with systems integrations, and data migrations.
• Significant experience in B2B or B2C product lifecycle management and working in an Agile software development environment.
• Experience with translating user feedback and needs into requirements for process, functional, and technical improvements.
• Excellent communication skills (written and verbal), as well as group facilitation and relationship management skills; experience working with a stakeholder audience which comprises a broad span of organizational levels and has a wide range of expertise
• Proven ability to cultivate and manage relationships with business partners, internal IT partners, and vendors.
• Extensive leadership and operational managerial experience; ability to communicate effectively in a geographically dispersed team.
• Experience working with individuals with varied levels of knowledge and experience using new systems and technology (e.g., change enablement).
• Strong problem-solving skills with creative approach and ability to think strategically and analytically.
• Strong collaborator who will naturally work cross-functionally but is also comfortable operating independently.

Benefits

• Medical, dental, vision, disability, and life insurance
• Robust retirement program with employer match and automatic contribution
• Employee assistance program
• Employee wellness program
• Telemedicine, and medical consultation
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees
• 12 paid holidays off each year
• Tuition Assistance program
• Access to Heart U, the Association’s national online university, with more than 100,000 resources