Sr Production Service Engineer

ServiceNow is seeking a Sr Production Service Engineer to join their team in Hyderabad, India. The successful candidate will be responsible for investigating, supporting, and providing sustainable resolution to issues within the cloud infrastructure and application stack. They will also be required to work flexible hours, including weekends, and be available for on-call duties.

Requirements

• 5+ years of experience in enterprise technical systems support, operations and development.
• Good knowledge of Linux systems.
• Coding in one or more of these languages - JavaScript, Python, Java and Bash.
• Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
• Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle.
• Web application / API development and operations experience.
• Experience in using Splunk for analysis and reporting.
• Strong troubleshooting, analysis and problem-solving skills.
• Agile methodologies and software development lifecycle experience.
• Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack.
• Metric-driven mindset
• Engage with customers and partners to drive resolutions and efficiency.

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities
• Employee assistance program
• Health savings account
• Dependent care flexible spending account
• Commuter benefits