ServiceNow

Sr Production Service Engineer - Cloud Operations - Federal

Join ServiceNow as a Sr. Production Service Engineer in Orlando, FL. Leverage your cloud skills to enhance automation for the US Public Sector. 5+ years in tech support required. Flexible hours and competitive salary offered.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 11, 2025

ServiceNow is seeking a Sr. Production Service Engineer to support the US Public Sector with their automated platform. This role involves maintaining, supporting, and troubleshooting automations and infrastructure, driving operational and performance improvements, and collaborating with various teams. Candidates should have a strong background in cloud infrastructure and enjoy working in a flexible, team-focused environment.

Requirements

  • 5+ years of experience in enterprise technical systems support, operations and development
  • Good knowledge of Linux systems
  • Coding in one or more of these languages - JavaScript, Python, Java and Bash
  • Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
  • Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle.
  • Web application / API development and operations experience
  • Experience in using Splunk for analysis and reporting
  • Strong troubleshooting, analysis and problem-solving skills
  • Agile methodologies and software development lifecycle experience
  • Metric-driven mindset
  • Self-motivated and customer support mindset

Benefits

  • Competitive salary
  • Flexible work hours (approximately 2 days/week)
  • Opportunity to work in a dynamic environment

Requirements Summary

5+ years in tech support. Strong Linux skills. Ability to write in languages like Python, JavaScript or Java. Experience with networking protocols & databases is a plus