ServiceNow

Sr Production Service Engineer - Cloud Operations - Federal

Join ServiceNow as a Sr. Production Service Engineer in Orlando, FL. Leverage your 5+ years of experience in cloud operations and ServiceNow skills to enhance federal automation. Competitive salary and full benefits included.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 14, 2025

ServiceNow is seeking a Sr. Production Service Engineer to maintain and support the reliability, scalability, and performance of automation and platform functionalities for US Federal customers. The role involves investigating, resolving, and proactively improving cloud infrastructure, utilizing skills in software development, networking, systems engineering, and problem-solving. It's a hybrid position, requiring at least 2 days in the office.

Requirements

  • 5+ years of experience in enterprise technical systems support, operations and development.
  • Knowledge of Linux systems.
  • Coding in JavaScript, Python, Java and Bash.
  • Understanding of Networking services and protocols.
  • Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle.
  • Web application / API development and operations experience.
  • Experience in using Splunk for analysis and reporting.
  • Strong troubleshooting, analysis and problem-solving skills.
  • Agile methodologies and software development lifecycle experience.
  • Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack.

Benefits

  • Competitive salary
  • Full benefits package

Requirements Summary

5+ years of experience in technical support. Strong Linux & Javascript skills. Web app/API development experience