Sr. Service Desk Support Technician - REMOTE Cincinnati area

ID 2025-9620 is seeking an experienced Senior Service Desk Technician (Level 2) to join their IT support team in the Cincinnati area. This is a contract-based role offering benefits and a clear path towards future leadership within the team. The role focuses on high-quality IT support, SLA adherence, and continuous improvement.

Requirements

• Minimum of 3 years in a Service Desk or Desktop Support role with increasing responsibility.
• Strong knowledge of Microsoft 365, Windows OS, and enterprise desktop environments.
• Proven ability to troubleshoot complex issues involving hardware, software, and networking.
• Experience working with IT ticketing systems (e.g., Freshservice, ServiceNow, or similar).
• Excellent communication, documentation, and organizational skills.
• Self-motivated, process-oriented, and dependable with a strong sense of ownership.
• ITIL Foundation Certification (or willingness to obtain within 6 months).

Benefits

• Competitive Pay
• Performance-Based Rewards