Sr. Service Desk Support Technician - REMOTE Cleveland area

ID 2025-9621 seeks a Senior Desktop Support Technician II for a remote position near the Cleveland, OH area. This contract-based role offers a pathway toward a Service Desk Lead position. The role focuses on high-quality IT support, SLA adherence, incident resolution, and continuous improvement.

Requirements

• Minimum of 3 years in a Service Desk or Desktop Support role with increasing responsibility.
• Strong knowledge of Microsoft 365, Windows OS, and enterprise desktop environments.
• Proven ability to troubleshoot complex issues involving hardware, software, and networking.
• Experience working with IT ticketing systems (e.g., Freshservice, ServiceNow, or similar).
• Excellent communication, documentation, and organizational skills.
• Self-motivated, process-oriented, and dependable with a strong sense of ownership.