Sr. ServiceNow Business Analyst

Our professionals help clients in the Federal Government transform business processes, enhance efficiency, improve transparency and performance management, and comply with Federal laws and regulations. The ServiceNow Functional Lead is responsible for leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements, and collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.

Requirements

• Serve as the lead point of contact for clients on all matters related to ServiceNow.
• Translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead ServiceNow projects including facilitating and leading the work of development teams and leading all interactions with product owners and end users.
• Maintain frequent engagement with management and executive-level clients throughout all phases of the overall project and development efforts.
• Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Conduct reviews of functionality developed by ServiceNow development team, provide feedback, perform testing, and facilitate training.
• Create technical and functional documentation for ServiceNow solutions.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend