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ServiceNow
Sr. Staff Quantitative UX Researcher
Join ServiceNow as a Sr. Staff Quantitative UX Researcher in Santa Clara, CA. Leverage ServiceNow skills to drive customer insights and enhance product design. BA/BS required. $155K-$272K base pay plus benefits.
The Mothership
Senior
ServiceNow Role Type:
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Job description
Posted on:
June 2, 2025
Represent and identify complex customer problems, apply research techniques, and partner with Product Managers and Designers to provide strategic recommendations. Validate feature and design direction through participatory design and usability testing.
Requirements
- BA/BS degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or equivalent combination of education and experience
- Experience developing, deploying, and analyzing large N surveys
- Advanced statistical knowledge (Max diff, regression, small N analysis, ANOVA etc)
- Strong leadership and strategic mindset to drive projects end to end
- Experience in applying customer-centered research techniques to product definition and designs
- A portfolio of work representing research that influenced great insights or experiences
Benefits
- base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits
- health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- matching donations
- flexible time away plan
- family leave programs
Requirements Summary
BA/BS degree or higher, 10+ years' experience in customer-centered research, and advanced statistical knowledge
