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ServiceNow
Sr Staff UX Researcher
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Job description
Posted on:
October 16, 2025
ServiceNow is seeking a Sr Staff UX Researcher to represent and identify complex customer problems, guide the design lifecycle, and inform product strategy. The role involves understanding customer needs, partnering with Product Managers and Designers, and providing mentorship. This position focuses on user-centered research and innovation.
Requirements
- Experience in integrating AI into work processes.
- Experience applying customer-centered research techniques.
- Portfolio of work representing research findings.
Requirements Summary
12-16 years experience in customer-centered research, portfolio of research-influenced insights. UX skills & knowledge of UI/UX. Advanced understanding of user interaction
