Sr. Staff UX Researcher, AI Control Tower

ServiceNow is seeking a Sr. Staff UX Researcher to identify complex customer problems and design the next generation of their AI-enhanced platform. The role involves understanding customer needs, collaborating with Product Managers and Designers, and providing strategic recommendations. This position focuses on UX research methodologies, user studies, and fostering a customer-centric design process.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Experience applying customer-centered research techniques to product definition and designs.
• Experience defining, planning and executing research studies.
• Experience with user interface design, usability evaluation techniques, task analysis and experimental design.
• Experience with the creation and execution of online surveys and rich qualitative research techniques
• Expert presentation skills.

Benefits

• Health plans
• 401(k) Plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Flexible Time Away Plan
• Family Leave Programs