Sr. Technical Analyst - ServiceNow

As a Senior ServiceNow Technical Analyst, you will coordinate production support activities for all major systems and relevant subsystems on ServiceNow platform, and provide technical support to end-users and perform problem resolution/troubleshooting within ServiceNow.

Requirements

• Relevant college, university, or post-graduate degree in Computer Science or equivalent years of experience as a Technical Analyst.
• 3+ years of experience on ServiceNow Platforms - Data model and relationships including workflows, UI design, and business rules.
• Experience with ITIL best practices and procedures.
• Experience with incident, change problem, request, CMDB and knowledge management applications.
• Experience with Performance Analytics.
• Excellent communication skills, clearly conveys information and ideas through variety of media.
• Strong organizational skills, analytical and problem-solving skills to resolve technical issues.

Benefits

• Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.