ServiceNow

Staff AI/ML Software Engineer

Join ServiceNow in Santa Clara as a Staff AI/ML Software Engineer. Leverage your 8+ years of experience to build scalable ML models and data pipelines. Benefits include health plans, 401(k) match, and flexible time off.

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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 17, 2025

As a Staff AI/ML Software Engineer, you will build data pipelines, ML models, and secure code that's scalable and reusable. You will grow our business by bringing internal products to the world and find new ways to personalize with AI/ML and simplify how employees and customers work.

Requirements

  • 8+ years of full software development life cycle experience
  • Strong programming skills in Python, Java, SpringBoot, or Scala
  • Experience with ML frameworks like TensorFlow, PyTorch, XGBoost, TensorFlow or LightGBM
  • Familiarity with information retrieval techniques (BM25, vector search, learning-to-rank)
  • Knowledge of embedding models, user/item vectorization, or session-based personalization
  • Experience with large-scale distributed systems (e.g., Spark, Kafka, Kubernetes)
  • Hands-on experience with real-time ML systems
  • Background in NLP, graph neural networks, or sequence modeling
  • Experience with A/B testing frameworks and metrics like NDCG, MAP, or CTR

Benefits

  • health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • matching donations
  • flexible time away plan and family leave programs
  • variable/incentive compensation and benefits

Requirements Summary

8+ years of software development experience, strong programming skills, and experience with ML frameworks