ServiceNow

Staff AI/ML Software Engineer

Join ServiceNow in Chicago as a Staff AI/ML Software Engineer. Leverage your 8+ years of experience to build scalable ML models and data pipelines. Competitive pay and benefits.

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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 12, 2025

Staff AI/ML Software Engineer will build data pipeline, ML Models, secure code that's scalable and reusable. Grow our business by bringing internal products to the world and find new ways to personalize with AI/ML and simplify how employees and customers work.

Requirements

  • 8+ years of full software development life cycle experience
  • Strong programming skills in Python, Java, SpringBoot, or Scala
  • Experience with ML frameworks like TensorFlow, PyTorch, XGBoost, TensorFlow or LightGBM
  • Familiarity with information retrieval techniques (BM25, vector search, learning-to-rank)
  • Knowledge of embedding models, user/item vectorization, or session-based personalization
  • Experience with large-scale distributed systems (e.g., Spark, Kafka, Kubernetes)
  • Hands-on experience with real-time ML systems
  • Background in NLP, graph neural networks, or sequence modeling
  • Experience with A/B testing frameworks and metrics like NDCG, MAP, or CTR

Benefits

  • Base pay of $147,300 - $257,800
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

8+ years of full software development life cycle experience, strong programming skills, experience with ML frameworks, familiarity with information retrieval techniques, knowledge of embedding models, experience with large-scale distributed systems, hands-on experience with real-time ML systems, background in NLP, graph neural networks, or sequence modeling, experience with A/B testing frameworks