Staff Critical Incident Manager, Google Cloud

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience
• 10 years of experience in a technical role such as Site Reliability Engineering, Technical Solutions Engineering, or Software Engineering, Customer Engineering or professional services
• 10 years of experience in managing incidents in cloud environments (e.g., Google Cloud)
• Experience with the structure and procedures of incident command systems for managing events across multiple teams and locations
• Certifications in Lean Six Sigma, Information Technology Infrastructure Library (ITIL) 4 and project management
• Experience with managing operations in a cloud environment, with common industry tools like Salesforce, ServiceNow, and Google Workspace
• Experience in managing crises or incidents in global enterprises
• Experience in leading change and implementing improvement initiatives with a focus on enhancing incident management processes and tools
• Experience with Agile methodologies
• Ability to manage teams in a support environment