Staff Engineer, ServiceNow (ITSM, CSM & IRM)

Staff Engineer, ServiceNow (ITSM, CSM & IRM) role at Nagarro, a Digital Product Engineering company, working remotely in India. We're a dynamic, non-hierarchical company scaling globally with 18,000+ experts across 38 countries.

Requirements

• 7+ years of experience
• Strong experience in ServiceNow Development specializing in CSM, IRM, ServiceNow ITSM module
• Hands-on experience in ServiceNow integrations with third-party systems
• Experience in either of other modules i.e.SPM, CSM, and ITIL
• Expertise on all technical questions related to development of ServiceNow in HRSD and IRM modules
• Strong understanding of ITIL principles
• Ability to translate business requirements into technical solutions
• Develop and implement technical solutions and conduct component Integration Tests.
• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.