Nagarro

Staff Engineer, ServiceNow (ITSM, ITOM & CMDB)

Join Nagarro as a Staff Engineer, specializing in ServiceNow (ITSM, ITOM, CMDB). Leverage 7+ years of experience to develop solutions and mentor teams.

ServiceNow Role Type:
ServiceNow Modules:
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Configuration Management Database
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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IT Operations Management
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IT Service Management
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Incident Management
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Integration Hub
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Service Mapping
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
May 31, 2025

We're looking for a Staff Engineer with 7+ years of experience in ServiceNow Development, specializing in CMDB, ITOM, ITSM, and Service Mapping. The ideal candidate will have strong communication skills, a deep understanding of ITIL principles, and the ability to translate business requirements into technical solutions.

Requirements

  • 7+ years of experience in ServiceNow Development
  • Strong experience in ServiceNow integrations with third-party systems
  • Experience in either of other modules i.e. SPM or GRC or HRSD and ITIL knowledge
  • ServiceNow SPM module certification
  • Strong understanding of ITIL principles
  • Ability to translate business requirements into technical solutions
  • Develop and implement technical solutions and conduct component Integration Tests
  • Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
  • Experience in communicating effectively with users, other technical teams, and management
  • Mentoring the team members to meet the client's needs

Requirements Summary

7+ years of experience, ServiceNow Development, ITIL knowledge