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LinkedIn
Staff Enterprise Engineer
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 17, 2025
LinkedIn is seeking a Staff Enterprise Engineer to transform the Service Management Engineering (SME) function within the Productivity Engineering Operations organization. The role focuses on establishing reliability practices, designing observability frameworks, and developing automation to streamline operations and improve scalability. It is a high-impact individual contributor position demanding strategic transformation and impacting key processes.
Requirements
- BA/BS degree in IT Management, Engineering, Computer Science, or related field, or equivalent experience.
- 6+ years of experience in SRE, IT operations, or service management, with 3+ years owning ITSM functionality in ServiceNow (or similar platforms).
- Experience in driving systems reliability, observability, and automation initiatives in complex environments, knowledge of ITIL and ITSM best practices.
- 2+ years of leadership experience, including mentoring, coaching, and guiding cross-functional teams.
- Proven track record in transforming IT service organizations through automation, process improvements, and effective incident/change/data management.
Requirements Summary
Bachelor's degree in related field. 6+ years SRE/ITOps exp. 3+ years ServiceNow ITSM. Leadership experience and ITIL knowledge. Data analysis skills required
