Staff Production Infrastructure Engineer

ServiceNow is seeking a Staff Production Infrastructure Engineer to develop internal tools and utilities, manage mission-critical Tier-0 services, and oversee a large-scale hybrid cloud infrastructure. The ideal candidate will have experience in operating bare metal Linux servers, RedHat OpenStack, and scripting in Python or Golang.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Extensive experience operating bare metal Linux servers at scale in a production environment, using configuration management tools such as Puppet or Ansible.
• Hands-on experience with RedHat OpenStack, including deployment, management, and troubleshooting.
• Strong expertise in migrating VMs from VMware to OpenStack or other cloud environments.
• Proven ability to maintain and improve automation processes, with experience in scripting and developing solutions in Python or Golang.
• A deep understanding of Linux servers and core systems services, including DNS, DHCP, LDAP, networking, storage, and software packaging.
• Ability to document and communicate systems architecture effectively.
• Comfort and proficiency in designing, writing, and debugging code in a collaborative team environment, with experience writing test specifications and understanding of test automation fundamentals.
• Experience with a variety of open-source tools used in the operation of production computing environments.
• Problem-solving skills and the ability to investigate deeply into the internals of DevOps tools and systems technologies.

Benefits

• equal opportunity employer
• accommodations for disabled applicants
• export control regulations compliance