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Staff Production Service Engineer - Cloud Operations - Federal
Join ServiceNow in Orlando as a Staff Production Service Engineer. Leverage your 8+ years of experience in cloud operations and ServiceNow skills to enhance infrastructure reliability. Benefits include equal opportunity and accommodations.
Job description
The Staff Production Service Engineer - Cloud Operations - Federal will be responsible for investigating, supporting, and providing sustainable resolutions to issues within the cloud infrastructure and application stack. The role requires a minimum of 8+ years of experience in enterprise technical systems support, operations, and development. The team is responsible for maintaining and supporting the reliability, scalability, and performance of the automations and platform to manage the ServiceNow cloud infrastructure.
Requirements
- 8+ years of experience in enterprise technical systems support, operations, and development
- Good knowledge of Linux systems
- Coding in one or more of these languages - JavaScript, Python, Java, and Bash
- Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
- Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle
- Web application / API development and operations experience
- Experience in using Splunk for analysis and reporting
- Strong troubleshooting, analysis, and problem-solving skills
- Agile methodologies and software development lifecycle experience
- Familiarity with Cloud Technologies - AWS, Azure, GCP, or OpenStack
- Metric-driven mindset
- Engage with customers and partners to drive resolutions and efficiency
- Good knowledge of Observability and Monitoring
Benefits
- Equal Opportunity Employer
- Accommodations for employees with disabilities
- Export Control Regulations
