Staff Production Service Engineer (SRE) - Cloud Operations - Federal

ServiceNow is seeking a Staff Production Service Engineer (SRE) to support US Public Sector customers. This position involves maintaining and supporting the reliability, scalability, and performance of automated systems and platform automation. The role requires strong analytical, software development, and networking skills, and a proactive approach to troubleshooting and automation. It's a flexible, weekend-based position within an Orlando, Florida office.

Requirements

• Experience in integrating AI into work processes.
• 8+ years of experience in enterprise technical systems support, operations, and development.
• Good knowledge of Linux systems.
• Coding in one or more of the following languages - JavaScript, Python, Java and Bash.
• Understanding of Networking services and protocols.
• Working knowledge in the databases - Postgres, MySQL, Maria DB, Oracle.
• Web application / API development and operations experience.
• Experience using Splunk for analysis and reporting.
• Strong troubleshooting, analysis and problem-solving skills.
• Agile methodologies and software development lifecycle experience.
• Understanding of Cloud Technologies - AWS, Azure, GCP or OpenStack.
• Metric-driven mindset.
• Strong leadership and mentoring capabilities.
• Excellent communication and problem-solving skills.

Benefits

• Flexible work persona
• Competitive salary