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ServiceNow
Staff/Senior Production Service Engineer
Join ServiceNow in Sydney as a Staff/Senior Production Service Engineer. Leverage AI and ServiceNow modules to enhance system reliability. 8+ years in tech support required. Competitive salary and benefits.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
ServiceNow is seeking a Staff/Senior Production Service Engineer to maintain and support the reliability, scalability, and performance of their automation and platform infrastructure. This role focuses on proactive problem resolution, improving system design, and mentoring other engineers. They are utilizing AI to improve ServiceNow's platform.
Requirements
- Experience in integrating AI into work processes.
- 8+ years of enterprise technical systems support, operations and development experience.
- Good knowledge of Linux systems.
- Coding in one or more of these languages - JavaScript, Python, Java and Bash.
- Understanding of Networking services and protocols.
- Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle.
- Web application / API development and operations experience.
- Experience in using Splunk for analysis and reporting.
- Strong troubleshooting, analysis and problem-solving skills.
- Agile methodologies and software development lifecycle experience.
- Metric-driven mindset.
- Engage with customers and partners to drive resolutions and efficiency.
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
8+ years in systems support/dev. Strong knowledge of Linux & a coding experience. Excellent problem-solving skills and a tech-driven mindset
