Staff Site Reliability Engineer

ServiceNow is seeking a Staff Site Reliability Engineer to drive innovation, enhance service reliability, and make a tangible impact on the organization's success. The ideal candidate will have experience in leveraging AI, excellent knowledge of Linux systems, and the ability to design, author, test, and debug code in a team setting.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Excellent Knowledge of Linux systems.
• Comfortable designing, authoring, testing, and debugging code in a team setting in one of the following languages such as Python, Go, Java, or Ruby.
• Experience working with systems at scale - supporting critical services with focus on automation, observability, availability, and performance.
• Experience with MySQL and PostgreSQL database administration, troubleshooting, and performance tuning.
• Develop and maintain telemetry and monitoring solutions using OpenTelemetry standards to gain deep insights into system behaviour, proactively address issues, optimise performance, and improve efficiency through comprehensive data collection, analysis, and visualisation.
• Proven experience in defining and managing SLAs.
• Collaborate with development teams to ensure new services align with architectural standards and best practices.

Benefits

• Competitive salary
• Supportive teams
• Real opportunity to progress in your career with a forward-thinking organisation
• Resources to help you and your loved ones be well
• Holidays
• Company-wide designated global well-being days
• Good working culture to support the balance you need in both work and life
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program
• A global, cross-functional mentoring program
• Team building activities
• Various employee belonging groups
• Volunteering, and community outreach programs