Staff Software Engineer - Agentic Workflow

ServiceNow is seeking a Staff Agentic Software Engineer to lead the design and engineering of AI-powered workflows within the ServiceNow Global Cloud Services OODP team. This role bridges workflow automation, AI/LLM technology, and enterprise software engineering, focusing on building scalable, reliable, and intelligent agent-driven processes for observability. The engineer will partner with various teams to deliver human-aligned, production-ready workflows.

Requirements

• Experience in leveraging critical thinking about how to integrate AI into work processes.
• Proven experience designing and deploying LLM-powered workflows or AI agents in production environments.
• Strong expertise in agentic AI orchestration frameworks and familiarity with planner-executor and multi-agent architectures.
• 8 years of experience in software engineering, with experience in workflow automation or backend development.
• Strong Java, Python, and REST API, backed by strong computer science fundamentals.
• Strong data background with RDBMS and TSDB, and proficiency in analytical SQL and PromQL queries.

Benefits

• Competitive salary
• Opportunities for professional development
• Collaborative work environment