Staff Software Engineer - Impact - Central AI

Join ServiceNow as a Staff Software Engineer on the Impact team and leverage AI to drive measurable business outcomes. Build solutions that empower global enterprises to make smarter, data-driven decisions and realize value faster.

Requirements

• Proven experience leveraging AI to drive measurable business or operational outcomes
• Day-to-day work involves JavaScript, but strong foundations in Java, Python, or similar object-oriented languages are equally valued
• 6+ years of enterprise-level software engineering experience
• Solid understanding of data structures, algorithms, design patterns, and performance optimisation, particularly in AI-driven systems
• Strong proficiency in modern UI frameworks (React, Angular, Vue) and building intelligent, modular front-end solutions
• Practical experience with cloud AI services and platforms (e.g., Azure AI, AWS SageMaker, Vertex AI) and integrating ML models into production applications
• Familiarity with automated testing frameworks (JUnit, Selenium, TestNG) and CI/CD pipelines to ensure consistent, high-quality releases
• Understanding of software quality principles including reliability, observability, and production readiness
• Strong analytical and problem-solving skills, with the ability to assess AI feasibility, risk, and business impact
• Excellent communication and collaboration skills, with the ability to influence technical direction and mentor others in best practices

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment