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ServiceNow
Staff Technical Support Engineer - Integrations & Automations (24/7 Shifts and weekend rotations)
Join ServiceNow in Dublin as a Staff Technical Support Engineer, focusing on integrations and automations. Leverage your 8+ years of experience and JavaScript skills to resolve critical issues on the ServiceNow platform. Enjoy competitive salary and growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 9, 2025
ServiceNow is seeking a Staff Technical Support Engineer to guide customers through critical issues within the ServiceNow platform, focusing on integration and automation. This role requires 24/7 on-site support, a commitment to excellent customer communication, and a blend of technical troubleshooting and project involvement. The ideal candidate will build trust and demonstrate a collaborative approach.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 8+ years customer facing technical support expertise.
- Advanced understanding of JavaScript.
- TCP/IP, Networking knowledge.
- Ability to read advanced Java/JavaScript code, with exposure to broader infrastructure services, operating systems, hardware, and networking.
- Excellent team player and independent worker.
- Effective communication skills.
Benefits
- Competitive salary
- Opportunities for professional growth
- Inclusive work environment
Requirements Summary
8+ years technical support experience. Proficiency in JavaScript and troubleshooting complex issues. Strong understanding of Cloud infrastructure and integrations
