STEP Learning Strategy & Design, Sr Manager

ServiceNow is seeking a Sr. Staff, Learning Strategy to own and evolve their STEP Learning experiences. The role involves shaping long-term strategy, mentoring team members, and collaborating with stakeholders to create innovative learning solutions focused on preparing employees for the future. ServiceNow is a global market leader, combining AI with cloud-based platforms to improve work. The role focuses on learning enablement in the Success, Technology, Experience, and Platform (STEP) organizations.

Requirements

• Proven ability to work in inclusive, high-performing teams.
• Experience managing large, multi-audience, highly complex learning teams in a project-based, budget-driven environment.
• Expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies (ADDIE, Agile, Kirkpatrick).
• Strong background guiding teams to integrate AI tools and strategies across learning design, delivery, content development, and learner engagement at scale.
• Exceptional facilitation and communication skills.