Storage Engineer

We are looking for a Storage Engineer to join our Cloud Infrastructure Storage team who is passionate about cloud infrastructure and is excited to build a career in enterprise data storage. In this role, you’ll work alongside a global team of experienced engineers to support and grow our storage platforms across multiple regions, ensuring the scale, performance, and reliability of the ServiceNow storage fleet meets and exceeds requirements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 2 years of related experience with Bachelor's degree; or and Advanced degree without experience; or equivalent work experience in enterprise storage engineering and operations within complex environments
• Strong troubleshooting skills with the ability to diagnose and resolve complex storage issues
• Good understanding and knowledge of storage protocols (e.g., NFS, iSCSI, NVMe/NVMeoF) and enterprise-class storage hardware (e.g., Dell, Pure, HP, NetApp)
• Good understanding of supporting technologies, including: Networking fundamentals and architecture. Server platforms and virtualization (e.g., VMware ESXi). Linux systems administration (e.g., CentOS, Ubuntu, Red Hat)
• Excellent communication, time management, organizational and interpersonal skills
• Ability to effectively collaborate with technical and non-technical teams
• Strong documentation skills with with a commitment to documentation and process improvement
• Ability to learn new technologies and modify existing processes and procedures as needed
• Commitment to quality of work and attention to detail
• A proactive mindset, with the ability to learn new technologies and adapt to a fast-paced, dynamic environment
• Team-oriented attitude, with a focus on collaboration and driving results as a group

Benefits

• Competitive compensation
• Generous benefits
• Professional, open, and relaxed work atmosphere
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Equity (when applicable)
• Variable/incentive compensation