Strategic Engagement Leader

Datacom partners with organisations in Australia and New Zealand to improve lives through technology by enabling innovation and growth in Contact Centre solutions. The role focuses on driving new business in the Contact Centre and CX market, powered by AI, by working with enterprise sellers, tech partners, and directly with clients. It is an industry leadership position with opportunities for growth.

Requirements

• Extensive experience in business development, sales, and marketing within Contact Centre technology, Customer Experience solutions, or AI/automation platforms
• Demonstrated success in both new business hunting and existing client expansion
• Deep understanding of current and emerging customer engagement platforms
• Strong skills in negotiation, stakeholder influence, and navigating procurement and transformation programs

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses
• Recognition