Strategic Engagement Leader

Datacom is seeking a Strategic Engagement Leader to drive new business within the Contact Centre and CX market, focused on AI-driven solutions. The role involves business development, technology partner engagement, proposition development, and deal origination, with a strong emphasis on AI adoption in contact centres. The company focuses on transforming customer experience through innovative technologies and next-generation engagement solutions.

Requirements

• Extensive experience in business development, sales, and marketing within Contact Centre technology, Customer Experience solutions, or AI/automation platforms
• Demonstrated success in new business hunting and existing client expansion
• Deep understanding of current and emerging customer engagement platforms
• Strong skills in negotiation, stakeholder influence, and navigating procurement and transformation programs
• Solid business acumen including financial management, cost/revenue relationships, and project ROI modelling

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses
• Inclusive and welcoming workplace