Strategic Engagement Leader

Datacom partners with organizations in Australia and New Zealand to improve lives through technology. They specialize in AI-driven CX solutions for Contact Centers, focusing on transforming service delivery and enhancing customer experiences. This role involves driving new business, engaging with enterprise clients, and shaping Datacom’s CX and AI service propositions. The company emphasizes innovation, agility, and employee growth.

Requirements

• Extensive experience in business development, sales, and marketing within Contact Centre technology, Customer Experience solutions, or AI/automation platforms
• Demonstrated success in both new business hunting and existing client expansion
• Deep understanding of current and emerging customer engagement platforms
• Strong skills in negotiation, stakeholder influence, and navigating procurement and transformation programs
• Solid business acumen including financial management and project ROI modelling

Benefits

• Social Events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses