Subcontractor

We are seeking skilled and experienced ServiceNow Business Analysts / Functional Consultants to gather and analyze business requirements and translate them into functional specifications for ServiceNow implementations.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum of 4 years of experience as a Business Analyst or Functional Consultant, with a focus on IT projects and solutions
• Experience gathering and analyzing business requirements, and translating them into functional specifications for ServiceNow implementations
• Strong understanding of ITIL processes and principles, with experience in areas such as Incident Management, Change Management, Problem Management, Asset Management, and CMDB
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders at all levels of the organization
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator) preferred but not required
• Ability to work effectively in a fast-paced, collaborative team environment

Benefits

• Provide ongoing support and assistance to clients throughout the project lifecycle
• Troubleshoot issues and address change requests
• Stay up-to-date with the latest ServiceNow features, capabilities, and industry trends