Subject Matter Expert

Kyndryl is looking for a Subject Matter Expert to help customers solve their problems every day. The role combines tech support, problem-solving, and customer service. The ideal candidate has a growth mindset, is customer-focused, and is open and borderless.

Requirements

• Minimum 4 – 5-year Service Desk experience.
• Understanding and implementing ITIL best practices for IT service management.
• Familiarity with IAM concepts and best practices.
• Overview knowledge of Azure & Active Directory.
• Managing user accounts and permissions in the identity and access management system.
• Insight knowledge of working in ServiceNow tool and service now reporting.
• Flexibility to modify approach and adapt to customer needs.
• Experience modifying approaches and adapting to customer needs.
• Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
• Effectively communicating with users and team members.
• Developing and utilizing a knowledge base for faster issue resolution.
• Conducting thorough analyses to prevent recurring issues.
• Strong analytical skills required for resolving technical issues efficiently.
• Providing technical support via remote tools.
• Creating and maintaining detailed documentation for processes and solutions.
• Efficiently managing time to handle multiple tasks and projects.
• Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams
• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience

Benefits

• State-of-the-art resources
• Fortune 100 clients
• Employee learning programs
• Certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
• Company-wide volunteering and giving platform
• Access to over 2 million non-profit organizations